Mar 12, 2024
In this podcast episode, Heather
challenges the belief that organizational culture is fixed by
introducing a dynamic 3-step model – Culture Slip, Culture Clash,
and Culture Collision. Culture Slip, described as a subtle erosion
beneath the surface, is recognized as a silent culture crusher that
demands strategic attention.
Culture Clash emphasizes the internal
strife impacting external factors like customer satisfaction and
loyalty, advocating for effective communication and empathetic
leadership. The devastating Culture Collision occurs when companies
fail to align with customer values. Leaders need to listen in order
to create a magnetic culture actively.